Shuttle Reservation Cancelations:

• Shuttle reservation party size reductions or cancellations made over 48 hours from the scheduled shuttle departure time will receive full refund in shuttle credit.

  Shuttle reservation party size reductions or cancellations made under 48 hours from the scheduled shuttle departure time will receive a refund in shuttle credit subject to a 20% cancellation fee with the balance refunded as shuttle credit. 

• Shuttle reservation party size reductions or cancellations made within 24 hours from the scheduled shuttle departure time are not eligible for a refund.

• Private Session reservation cancellations made over one week from the scheduled shuttle departure time are not eligible for a refund.

• Private Session reservation cancellations made within one week from the scheduled shuttle departure time will receive full refund in shuttle credit.

Shuttle Seat Refund Policy:

• Payment is due in full at time of reservation.

• Over 48 hours from reservation time - Full refund as shuttle credit for future use.

• 24-48 hours to reservation time - Subject to a 20% cancellation fee with the balance refunded as shuttle credit. 

• 0-24 hours to reservation time - No refund

• Full refund if there is a weather event preventing us from driving like heavy rains or snow

Rain Policy:

• Our primary goal is to operate our shuttle service in a way that does no harm to the trail network. In an effort to protect the trails from damage that can occur from wet weather riding, we use the general rule of one inch of rain per 24 hours.

• If it rains one inch or more in a 24 hour time span, we will likely CANCEL our shuttle service. This is a general starting point for our cancellation decision. We consider many other factors when deciding to run our shuttle service.

• If we are forced to cancel our service will will reach out to all shuttle participants as soon as we have made the decision. We will offer a full refund or a reschedule.

• No tire tracks. If your tire is leaving an imprint on the trail, it is too wet to ride. A tire imprint on a wet trail is the first step to a rut or mud hole. Please realize that someone (a trail builder, a volunteer, or parks staff) will have to take the time to smooth out your tracks and repair winter trail damage. 

• Ride through puddles, not around. If you find yourself facing a puddle on the trail, ride through it. Riding around it will lead to widening of the trail. Keep singletrack single. 

• If it's too wet, it's too wet! Sometimes it is just too wet to ride trails.

For Private Sessions and Adventure Tours please scroll down to that section below.